Erica Toelle is a seasoned business analyst and has been working with SharePoint since 2004.  Erica has spent much of that time focused on Organizational Change Management (OCM) project roles and was among the first in the industry to customize OCM methodologies to be more appropriate for the fast-paced nature of SharePoint implementations. Erica enjoys helping customers take their initial deployment through to enterprise-wide adoption so they get the most value out of their software investment.